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ShoreTel is a company based in Sunnyvale, CA. They are a provider of commercial, closed-source VoIP products. Current implementations of ShoreTel systems include telephone handsets, as well as voicemail servers, switching hardware, analog phone outputs, and other telecommunications-related hardware and software. ShoreTel's Unified Communication solution is based on a distributed architecture with a single image for administration. While traditional TDM systems or competitor VoIP solutions require 2N redundancy, ShoreTel accomplishes redundancy at N+1 by balancing the load on their voice appliances. Their ShoreGear appliances do not have any spinning media or hard drive, and instead uses embedded flash memory. The ShoreGear appliance runs on VxWorks or Linux. The distributed architecture is uniquely built with no single point of failure. .
ShoreTel primarily sells and markets their product through channel partners, including Tier 1 carriers such as AT&T, Verizon and Qwest in North America, and Telstra in Australia. Over 700 communication providers sell ShoreTel solutions in over 28 countries around the world.
ShoreTel was founded in 1996 by Edwin Basart.
ShoreTel has over 16,000 customers around the world, including the San Francisco Giants at AT&T Park, and the City of Oakland.
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